At VBOX, we aim to provide creators and viewers with powerful tools, smooth experience, and high-value services. Since many of our features involve digital services (AI tools, creator subscriptions, in-app boosts), refund rules are slightly different from physical products.
1. Subscriptions (Pro Creator / Studio Creator / Viewer Premium)
- Subscription fees are non-refundable, once the payment is processed.
- You may cancel your subscription anytime; access will continue until the end of the billing cycle.
- No partial refunds for unused days or early cancellation.
2. AI Tools & One-Time Purchases
- Purchases of AI credits, editing packs, or dubbing tools are non-refundable, as the service is instantly delivered.
- If a technical error prevents the tool from functioning, our team will re-credit the tool usage after verification.
3. In-App Promotions (Boost My Episode)
- Promotions once applied cannot be reversed or refunded.
- If the boost does not activate due to a system issue, we will re-run your boost or credit back a new boost token.
4. Double Payments / Payment Errors
If you are charged twice for the same service:
- Email us at admin@quantloop.tech with proof
- Refund will be processed back to your original payment method within 7–10 business days
5. Creator Earnings / Payouts
Earnings withdrawn by creators cannot be reversed or refunded once transferred.
6. Contact
Email: admin@quantloop.tech
Company: Quantloop Technologies Pvt. Ltd.